Shipping & Return Policy
BERLYWUD ("we" and "us") is the operator of (https://www.berlywud.com/)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 days
3.2 Return
We don't have any return policies nor exchange for product once delivered
3.3 Change Of Delivery Address
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
3.5 P.O. Box Shipping
BERLYWUD will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
3.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service.
please contact customer service for next steps.
6. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
8.Process for parcel damaged / lost in-transit.
8.1 Process for parcel damaged
(Parcels Damaged In Transit)
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service.
please contact customer service for next steps.
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
Once damage parcel has been accepted by customer they are non-eligible for REFUND
8.3 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please phone us at 9893583286 / 7470908017